The Idea of a Natural User Interface is Not Naturally Easy to Grasp

Dorothy Shamonsky


Dorothy Shamonsky, Ph.D., is a User Interface/User Experience (UI/UX) Designer for ICS, who holds broad practical experience and theoretical knowledge in the field and works extensively on new touchscreen product development at ICS.

By Dorothy Shamonsky | Tuesday, October 14, 2014

Natural User Interface (NUI) is a concept that sounds simple enough at first but then it defies a simple, one-sentence definition. A command line interface (CLI) and graphical user interface (GUI) can both be described concisely, as in “the user types commands to the computer in the form of text” and “the user directly manipulates graphical representations on a computer screen with a pointing device.” A NUI, because it is not limited to particular input and output technologies as CLIs and GUIs are, have exponentially more possibilities for realization and thus are more difficult to define. 

Many people end up latching onto one-line definitions of a NUI anyway, regardless of the need for more explanation: “it’s a gesture interface,” “it has multimodal interaction” or “it mimics real-world interaction.” These are not false statements about any possible example of a NUI, but they in no way indicate the range of possibilities that a NUI can encompass.

In contrast to these limited, one-line definitions, maybe it’s reasonable to say a NUI is any interface that is not strictly a CLI or a GUI. I’ve seen people operate by this tenet and although it’s mostly true and useful if one needs to categorize interfaces, it doesn’t clarify any reason for NUIs to exist. In other words, it doesn’t help, inspire or direct a user experience (UX) designer to create a reasonable NUI.

If I had to choose a one-line definition for a NUI, I like this one from Daniel Wigdor:

Content is the interface.”(1)

Although it is an ambiguous statement, at the same time it is completely to the point. The statement proposes a solution to the primary problem CLIs and GUIs have, which is, the user must operate controls to influence something (document, dataset, etc.), rather than interact directly with the thing itself. It suggests removing a layer of the interface to more directly and transparently access the content. It also suggests (and I may be stretching here) that if the content is what the user is interacting with directly than the content will behave in ways that allow the user to figure out or learn how to interact with it.

I find Wigdor’s statement useful as a tenet while I’m designing a UI/UX for a NUI. Asking the question, “is the user interacting with the content directly?,” helps me to evaluate each aspect of possible interactions and modify as needed to be more in keeping with the idea of natural interaction. It helps me to break the GUI habit, which is so ingrained in me at this point as an automatic solution to UI/UX requirements.

Compared to Wigdor’s one-line definition, other typical, brief statements about NUIs can be too limiting or even misleading. Definitions that refer to “interactions between people and their natural environment,” always bring to mind tangible interfaces or the need to copy the natural world, even though the intention of this definition is to put emphasis on the nature of the interactions and not the natural world itself.

Definitions that refer to multi-modal technology, such as touch or speech, suggest that a NUI is simply the addition of new modalities to existing user experiences, which of course is not true. Just adding more modalities to an existing GUI usually makes that GUI experience less pleasant and effective.  

Definitions that emphasize that the user can “quickly transition from novice to expert,” or the idea that NUIs are learnable interfaces is confusing, because many interfaces now are easily learnable, whether they are NUIs or GUIs. Learnable user experiences can vary so greatly in their depth and breadth, that talking about them meaningfully requires more than a one-liner.

I’d like to leave you with two slightly longer, but good definitions of a NUI:

  • A NUI is a type of user interface that is designed to feel as natural as possible to the user. The goal of an NUI is to create seamless interaction between the human and machine, making the interface itself seem to disappear. (2)
  • A NUI is an emerging paradigm shift in man machine interaction of computer interfaces to refer to a user interface that is effectively invisible, or becomes invisible with successive learned interactions, to its users. The word natural is used because most computer interfaces use artificial control devices whose operation has to be learned. A NUI relies on a user being able to carry out relatively natural motions, movements or gestures that they quickly discover control the computer application or manipulate the on-screen content. (3)

These definitions are still rich with ambiguities, it makes me wonder if NUI is simply too general a concept. After all, NUIs can encompass GUIs, tangible user interfaces (TUIs) and Social Computing. At the same time, the NUI is a very useful concept for the emerging state of UI/UX design.

 

References

1. Microsoft Research Paper, accessed October 14, 2014,
  http://research.microsoft.com/en-us/um/redmond/events/fs2010/presentations/wigdor_a_whole_nui_world_rfs_71210.pdf

2. Tech Term.com definition of a Natural User Interface (NUI), accessed October 14, 2014,
http://www.techterms.com/definition/nui

3. Wiki definition of a Natural User Interface (NUI), accessed October 14, 2014,
http://wiki.nuigroup.com/Natural_User_Interface#Publications

 

 



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