MobiKOM and ICS Reduce Costs and Improve Customer Satisfaction with Innovative Mobile Technology
MobiKOM, a leading mobile solutions provider in Denmark, provides a major Danish telecommunications company with an integrated, scalable mobile switchboard for its clients. This exclusive partnership offers small to mid-sized businesses access to the latest in communications technology. Integrated Computer Solutions, Inc. (ICS) got involved because MobiKOM wanted help updating its existing mobile switchboard solution so it was robust enough for one of Denmark's largest telecommunications companies.
MobiKOM's goal was to provide a modern alternative to the traditional practice of leasing expensive equipment, which involved myriad maintenance and support contracts, outsourcing customer service representatives, and regularly updating outdated technology. This old world model, characterized by missed calls and poor routing, long wait times and confusing processes, led to missed business opportunities and poor customer service.
Stepping Up its Game
A telecommunications giant needed to deliver innovative technology to replace obsolete switchboard systems and reduce costs associated with customer service. ICS' client MobiKOM, a technology partner already established in Denmark's telecommunications scene, saw an opportunity. MobiKOM approached this telecom group with confidence knowing its technology could meet the growing demand for mobile switchboard solutions.
Why so confident? MobiKOM had already developed MMOB – MobiKOM Mobile Operator Board, a mobile switchboard system giving users the freedom and flexibility to transfer calls and conduct service within a virtual, mobile environment. In order to keep its MMOB product relevant while creating a stronger competitive market advantage, MobiKOM collaborated with ICS to update the application. The re-imagined switchboard solution needed to be cost effective, efficient and scalable with minimal fail rates.
"Strong engineering experience and project management skills gave us confidence in our choice to work with ICS. Ultimately, we knew we made the right decision when they delivered quality code on time for the next generation of stable, scalable mobile switchboard solutions for our clients."
ICS Delivers Mobility Using Qt/QML
ICS had a solution designed to enhance freedom and decrease costs. ICS’ Qt engineers built a desktop application for the client's mobile multi-platform product with expanded features to enhance the MMOB service. The platform communicates between PC/Server and mobile phones via an advanced Wi-Fi system, a unique feature that differentiates the MMOB product.
This PC application and intuitive user interface were developed using Qt/QML for Windows and was expanded to the MacOSX platform, while reducing development time and costs for MobiKOM. The integrated calendar feature provides fast and accurate routing based on employee availability, offers redirect options and messaging to any mobile device, and helps reduce wait times. The result? More positive customer experiences.
ICS exceeded MobiKOM's expectations by listening, understanding the objective, and offering informed technical direction to deliver the best results. Ultimately, this thoughtful exchange coupled with ICS' deep knowledge and problem-solving experience resolved numerous technical challenges, including stabilizing the Wi-Fi feature, an important element to this mobile offering.
With help from ICS, MobiKOM vastly improved their MMOB software. No longer do businesses require cumbersome and expensive leased switchboard equipment, outdated IP telephony, hard-wired systems or static desk consoles. This modern mobile switchboard solution provides greater flexibility with upgrade capability, stable communications utilizing existing PCs, mobile devices and Wi-Fi technology.
In turn, MobiKOM can offer its users a lower total cost of ownership, and improved customer service for their own clients. Today, over 10,000 users benefit from MMOB, each enjoying solid results, greater mobility and cost-savings. MobiKOM intends to continue the partnership with ICS for future application and platform expansion for its mobile technology and to provide engineering excellence and innovation to keep pace with Denmark’s telecommunications industry needs.
"ICS delivered more than we expected; they listened, understood the objective, provided technical direction on the original concept and delivered a solid, stable solution – all while navigating multiple challenging constraints. Overall, very impressive work and we are pleased with having chosen ICS and look forward to continuing the relationship."
About MobiKOM ApS
MobiKOM, a leading mobile telecommunications provider, delivers freedom and flexible mobile switchboard solutions to businesses
in Denmark. With headquarters in Odense, Denmark, MobiKOM provides technology and support in collaboration with one of three giant
telecommunications groups in Europe. For more information, please visit: www.mobikom.dk